Payment Terms

A deposit of 20% of your reservation total is due 48 hours after the time of booking. Consult the tables below to determine when the remaining 80% is due, depending on your destination and dates of stay.

All payments are automatically charged to the credit card used to guarantee the reservation.

All payments are non-refundable.

Cancellation and Refunds

Your credit card will not be charged until 48 hours after booking your reservation. You may cancel your reservation at any time within 48 hours without penalty.*

If the reservation is cancelled before the final deposit is due, the initial deposit of 20% is forfeited. If the reservation is cancelled after the final deposit is due, the entire amount of the reservation is forfeited.

Travel Protection Plan

We highly recommend purchasing our Travel Protection Plan within 48 hours of making your reservation. The Travel Protection Plan enables you to receive a full refund of all payments should you need to cancel your reservation due to certain unforeseeable circumstances.

LEARN MORE ABOUT OUR TRAVEL PROTECTION PLAN »

Additional Terms

All payments will automatically be charged to the credit card on file on the due date. If all deposits or payments due are not received by the due dates outlined above, the reservation will be considered cancelled under the terms and conditions provided herein.

Because our reservations are carefully scheduled in advance, no partial refunds will be made for late arrivals or early departures.

*Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.

Santa Fe

Peace of Mind Cancellation Policy:

For reservations departing between April 1 and September 30, 2020, all deposits are fully refundable up to 7 days prior to arrival.

For reservations departing between October 1 and December 18, 2020, all deposits are fully refundable up to 3 days prior to arrival.

Note: guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Dates of Stay Timing of Deposits
January 5 – June 30 A deposit of 20% of your reservation total is due 48 hours after the time of booking. The remaining 80% is due 3 days prior to arrival.
July 1 – September 30 A deposit of 20% of your reservation total is due 48 hours after the time of booking. The remaining 80% is due 30 days prior to arrival.
October 1 – December 18 A deposit of 20% of your reservation total is due 48 hours after the time of booking. The remaining 80% is due 3 days prior to arrival.
December 19 – January 6 A deposit of 20% of your reservation total is due 48 hours after the time of booking. The remaining 80% is due 30 days prior to arrival.