policies | Fort Marcy Hotel Suites

Fort Marcy Hotel Suites Frequently Asked Questions

How can I book other All Seasons Resort Lodging properties?

You can book any of our properties by clicking on the destination you’d like to visit from our home page, followed by the property, then “Book Now”. You will find vacation homes, hotels, and condominiums listed on each destination page. You can also jump directly to each of our destinations using the links below.

Park City, UT

Santa Fe, NM

San Diego, CA

What is the difference between the Standard Rate and the Seasonal Promotional Rate?

Our Standard Rate is always available, even when other promotional rates are not. The Seasonal Promotional Rate changes depending on factors like season, destination, and property. Holidays are generally excluded from the Seasonal Promotional Rate. When it is available, however, it’s a great deal; so be sure to take advantage of it!

How can I be notified of special rates and promotions?

Subscribe to our email list by clicking here to receive special offers, discounts, and our helpful newsletter. If at any time, you would like to change your email preferences or unsubscribe, you can do so with the links at the bottom of each of our emails.

What time is check in/check out?

Check-in begins at 4 p.m. (local time). Check-out is at 11 a.m. (local time). The front desk is open from 8 a.m. to 8 p.m. in July and August, and from 8 a.m. to 7 p.m. for all other months. If you are checking in after hours, please contact the front desk ahead of time to make arrangements. If you have any further questions, please call the front desk at (505) 988-2800.

Is parking available?

Every All Seasons Resort Lodging property includes complimentary parking. Free parking is available for guest use in any of the parking lots on the property at Fort Marcy Hotel Suites. All parking lots are marked on the property map.

Do you offer handicap-accessible rooms?

We do not offer handicap accessible accommodations at this property. However, due to our location on the top of a hill, it is recommended that guests who experience difficulty navigating steps contact the hotel before arriving so that a room with easier access can be arranged for their comfort.

Can I bring my pet?

In the interest of our guests, All Seasons Resort Lodging enforces a strict no-pet policy. Evidence of having pets in the unit will result in a $250 charge for sanitizing the unit.

A person with a disability has the right to be accompanied by a service animal, unless the service animal is a danger or nuisance to others as interpreted under the Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102.

Where can I see nightly rates?

Nightly rates can be found by clicking “Book This Property” at the top of the page.

Why do nightly rates vary from day to day?

Nightly rates change based on a variety of factors, including season, demand, holidays, and more.

Is WiFi available?

Yes. All of our condominiums feature complimentary WiFi, so you can stay connected, no matter what.

Can I book without a credit card?

No, we require a credit card in order to guarantee your reservation.

What if I need to change or cancel my reservation?

Reservations that were booked directly with us can be changed or cancelled by calling our reservation office at (888) 575-2775. If you booked through a third-party reservation website (ex. Expedia) then you should call them. However, please be aware of our cancellation policies that are in place. If you are unfamiliar with these, please click here. We also offer a Travel Protection Plan which covers non-refundable lodging payments if your trip must be cancelled or is interrupted by  injury, sickness, death, travel delays or other Covered Events listed on the Agreement. This is available for purchase in your confirmation email after you make your reservation.

Why did I not receive a booking confirmation?

If you did not receive a booking confirmation and booked directly with us, please call our reservation office at (888) 575-2775. If you booked through a third-party reservation website (e.g. Expedia), please contact the service you used to make your booking.

Where can I see your booking policies?

Deposit and Cancellation Policies

Standard Policy*
A credit card is required at the time of booking to guarantee your reservation. Full payment is due 3 days prior to arrival. There is no penalty for cancellations prior to 3 days of arrival; cancellations made within 3 days of arrival will forfeit 20% of reservation value. Cancellations made on the day of arrival will forfeit all payments.

*Excludes Indian Market, Spanish Market, Folk Art Market, Wine and Chile Festival, Fiesta de Santa Fe, Labor Day, Zozobra, and Christmas holiday dates. See below for holiday polices.

Holiday Policy:
During Indian Market, Spanish Market, Folk Art Market, Wine and Chile Festival, Fiesta de Santa Fe, Labor Day, Zozobra, and Christmas holiday dates, a 20% deposit is due at the time of booking, with full payment due 14 days prior to arrival. Cancellations made within 48 hours of initial booking are fully refundable. Cancellations between 48 hours of booking and 14 days of arrival forfeit the 20% deposit. For cancellations within 14 days of arrival, all payments will be forfeited.

Advance Purchase Rate Policies
Full prepayment is required at the time of booking for all stays purchased under advance purchase rates. No refunds or cancellations will be issued for any reason for reservations made under advance purchase rates.

Additional Terms
All payments will automatically be charged to the credit card used to guarantee reservation on the due date. If all deposits or payments due are not received by the due dates, the reservation will be considered cancelled under the terms and conditions provided herein. No-shows will be charged for their entire stay. Because our reservations are carefully scheduled in advance, no partial refunds will be made for late arrivals or early departures.

Travel Protection Plan

You water your houseplants, double-check your tickets, and meticulously roll your clothes instead of folding them- all in the name of good trip preparation. But what about the unexpected? The long-planned vacation can quickly turn into a short-lived dream due to snow delays, sudden cancellations, or even twisted ankles.

That's why All Seasons Resort Lodging offers a Travel Protection Plan as an additional service to guests. It's simple. A 7%* charge of gross lodging cost, including tax, can be added to your reservation within 48 hours of making the reservation. This fee covers you, should any unforeseen event arise that impacts your vacation. Visit our Travel Protection Plan page to learn more.

Accidental Damage Protection

Accidents happen. Fortunately, when you book with All Seasons Resort Lodging, you're automatically protected from any liability due to unintentional damage to the rental unit in which you're staying. A 3%* charge of gross lodging cost is bundled into your reservation total, so you can focus on what's important—enjoying your vacation! Visit our Accidental Damage Protection page to learn more (opens in a new tab).

Reservation Fee

Reservation fees have become standard practice in the vacation rental industry and are in place to help cover the costs associated with the reservation process. A 6.7%* charge of gross lodging cost is included in the total of your reservation. This fee helps us to offset the costs associated with credit card processing, operating our call center, and our online booking engine.

*Taxed at the current rate in accordance with city, county, and state laws.

Pets and Smoking:

In the interest of our guests, All Seasons Resort Lodging enforces a strict no-smoking and no-pet policy. Evidence of smoking or having pets in the unit may result in a $250 charge for sanitizing the unit.

Where can I see which features are included in the room rate?

You can find a list of property and room amenities under the Overview and Accommodations tabs on our website.

What should I do if I lost or forgot something in my room?

For lost and found inquiries, dial “500” from the phone in your room or call the front desk at (505) 988-2800.

Do you offer concierge service?

Concierge services are available for bookings made directly with All Seasons Resort Lodging, and our front desk staff is always happy to answer any questions you may have during your stay.

Do you offer a hotel shuttle to the airport or the ski resorts?

We do not offer a shuttle to or from the airport. However, we do offer a complimentary shuttle service providing transportation to downtown and plaza destinations. To schedule a pickup, contact the front desk at 505-988-2800.

Can I have packages delivered to the hotel?

Yes. Please contact the front desk at (505) 988-2800 to arrange package deliveries.

What are the property’s address and telephone number?

Fort Marcy Hotel Suites
(505) 988-2800
321 Kearny Avenue
Santa Fe, NM 87501

How can I use my promotional code?

If you have a promotional code, enter it under the “Rate Access Code” field that appears after clicking “Book Now” on any property. You can jump to that page by clicking here.

Who can I contact regarding the availability of long-term rentals?

If you’re inquiring about long-term rentals for one of our properties, please contact Christine or Natalie at (505) 988-2800.

What is your Lowest Rate Guarantee?

All Seasons Resort Lodging’s Lowest Rate Guarantee means you will always receive the lowest published internet rate for any of our properties when you book your vacation at www.allseasonsresortlodging.com.

If you find a lower rate anywhere on the internet for an All Seasons Resorts property, we will match that rate and discount your All Seasons Resorts Lodging stay an additional 10%.*

If you find a lower rate on the internet, claims MUST be reported within 24 hours of making an All Seasons Resort Lodging reservation online at www.allseasonsresortlodging.com.

For more information and instructions on how to make a claim, click here.

What is the difference between a standard and deluxe room?

Guests in a standard unit can expect clean and comfortable accommodations. While all units must pass our Quality Standards program, older furnishings, décor, and amenities may be encountered. Our deluxe-rated suites feature upscale furnishing and fixtures, flat screen TVs in the living area and master bedroom, deluxe bedding, updated kitchens, updated bathrooms, and complimentary concierge services.

Does this property have air conditioning?

Yes, all Fort Marcy units have individual AC units to keep you comfortable during your stay in Santa Fe.

Do the rooms have a washer and dryer?

The laundry facility is located in the main building, adjacent to the front desk office. The laundry facility is available daily from 8 a.m.- 7 p.m. Soap and fabric softeners are available in the gift shop.

What does the fully-equipped kitchen include?

Each unit with a fully-equipped kitchen includes the following items at a minimum. Depending on the individual unit and the size, there may be more equipment than is listed below.

  • Coffee Maker
  • Cooking Utensils
  • Cookware
  • Dishwasher
  • Eating Utensils
  • Glassware
  • Microwave
  • Oven
  • Refrigerator
  • Toaster
  • Bottle Opener
  • Corkscrew
  • Can Opener

Please contact the front desk with any further questions about available kitchen tools and appliances that may be in your unit.

Is firewood available for the wood burning fireplace?

Yes, bundles of firewood are available for the kiva fireplace located in your room for $10. This includes matches and a fire starter as well. Firewood is delivered to your room upon your request. Please call the front desk at (505) 988-2800 to request firewood.

How many beds are in each room?

Bedding configurations vary between individual units, but you can find room types under the Accommodations tab. More specific configuration information is available by clicking “Book Now” and previewing individual units.

I like the room I stayed in last time. Can I reserve the same one again?

We do our best to accommodate requests for specific units, but we cannot guarantee availability.

Do all units look the same?

No, each one of our rooms has its own unique character. Each unit is individually owned and decorated, meaning each unit has distinct décor and furnishings. Each unit must pass our Quality Standards program in order to participate in our rental program.

 Is there a minimum length of stay requirement?

The minimum length of stay requirement varies seasonally, but is usually three or four nights during the summer season, holidays, and market periods. If you are unable to select a certain date range for your booking, it may be that the selected dates do not meet the minimum requirement for the season.

If you are unable to find availability for your desired dates, please contact our reservations team at (888) 575-2775. Our reservations experts will gladly assist you in making your booking.

Do you offer smoking rooms?

No, all properties have a strict no-smoking policy. Evidence of smoking in the unit may result in a $250 charge for sanitizing the unit.