Staffing and Hours at Check-In Locations
To protect both our guests and our staff, we’re practicing physical distancing and staggered shifts to minimize exposure to COVID-19. As a result, you may arrive to find that our check-in area is not currently staffed. Not to worry, though!
While our staff may not be there to greet you in person, we are still available to help you with anything you need thanks to our 24/7 guest service. That includes check-in assistance, answers to questions about your stay, or restocking your in-room supplies.
Each condominium or residence is a unique and individual vacation rental. When you stay with us, you’re getting a unique home-away-from-home experience instead of a cookie-cutter hotel. To preserve the peace and privacy of your stay, our housekeepers don’t make daily visits to your accommodations.
If you would like to arrange for our housekeepers to bring fresh towels at any time during your stay, you can schedule service for your lodging by calling our 24/7 guest service number.
Enhanced Cleaning and Safety Protocols
The following frequently touched areas are disinfected before each arrival by our trained housekeeping staff using Betco’s Fight-Bac® RTU.