All Frequently Asked Questions

No. A valid credit card is required to book all reservations.

In the interest of our guests, All Seasons Resort Lodging enforces a strict no-pet policy. Evidence of having pets in the unit will result in a $250 charge per night for sanitizing the unit.

A person with a disability has the right to be accompanied by a service animal, unless the service animal is a danger or nuisance to others as interpreted under the Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102.

All Seasons Resort Lodging accommodations are strictly non-smoking. You may not smoke in your lodging or in any of the property common areas. A fine of $250 per night will be assessed for any evidence of smoking in your unit in order to sanitize your accommodations.

No. Each of our condominiums, townhomes, and vacation residences are individually owned and decorated. Each unit has its own character, look, and atmosphere based on the tastes of our homeowners. While decor and furnishings are distinct from room to room, all units must satisfy our Quality Standards program in order to participate in our rental program.

Yes! While unaccompanied minors cannot check in at our properties, children are welcome to stay in all accommodations. In addition to our standard bedding, some units may be able to accommodate additional guests via rollaway beds, air mattresses, or cribs. Check with guest services before your trip to verify availability.

We do not offer accessible accommodations at our properties.

We do! You can learn more about our long-term rental offerings by calling our on-site team at 505-986-2291.

Individual bedding configurations vary between units. Available bedding configurations for each room are listed on the unit type page. Scroll down or click the “Bedding” heading on the page to see all bedding combinations possible for your lodging.

You may request a particular combination for your reservation. We will do our best to accommodate your request, but we cannot guarantee a specific bedding configuration.

If you booked your reservation directly with All Seasons Resort Lodging and did not receive a booking confirmation email, please contact our reservations team at (888) 575-2775.
If you booked your reservation through a third-party service like Expedia, Booking.com, Airbnb, or VRBO, please contact the service with which you made your reservation for assistance.

All Seasons Resort Lodging offers parking at all of our properties, and complimentary parking at most of our properties.
Failure to comply with all parking restrictions may result in towing at the owner’s sole expense. All Seasons Resort Lodging will not be responsible for towed vehicles.

The minimum length of stay requirement varies seasonally, but is usually two nights during periods of high demand. If you are unable to select a certain date range for your booking, it may be that the selected dates do not meet the minimum requirement for the season.
If you are unable to find availability for your desired dates, please contact our reservations team at (888) 575-2775. Our reservations experts will gladly assist you in making your booking.

Yes! Free WiFi is available to all of our guests across all of our properties.

The Deposit and Cancellation Policies for properties managed by All Seasons Resort Lodging can be found on our Reservation and Policies page.

Each unit with a fully-equipped kitchen includes the following items at a minimum. Depending on the individual unit and the size, there may be more equipment than is listed below.

Please contact guest services with any further questions about available kitchen tools and appliances that may be in your unit.

• Coffee Maker
• Cooking Utensils
• Cookware
• Dishwasher
• Eating Utensils
• Glassware
• Microwave
• Oven
• Refrigerator
• Toaster
• Bottle Opener
• Corkscrew
• Can Opener

All Seasons Resort Lodging performs a thorough inspection of every detail of each residence we represent on a yearly basis. Undertaking these annual evaluations is part of our commitment to improving the service and satisfaction of our guests, as well as the rental return potential of our owners. We inspect every aspect of each home and inventory all items within the residence, grading the condition of each criterion against our standards—a system based on AAA ratings of 4-Diamond hotels.

All units in our rental program must pass a minimum quality threshold to remain eligible for rental. All properties that satisfy this rigorous requirement are designated as “standard”. Units which demonstrate exceptional quality, taste, and comfort are rated as “deluxe” accommodations. These beautiful lodgings are fit for even the most discerning traveler.

Standard: Units with a standard rating provide guests with the comforts of home and all the essentials for a restful stay. These units may have older furnishings, décor, and amenities.

Deluxe: Units with a deluxe rating consistently receive positive guest feedback. These units look attractive, represent current interior design styles, and are well coordinated throughout.

Reservation fees have become standard practice in the vacation rental industry and are in place to help cover the costs associated with the reservation process. Our 12.7%* reservation fee helps us to offset the costs associated with operating our call center, and our online booking engine as well as providing our guests with Accidental Damage Protection.

*Taxed at the current rate in accordance with city, county, and state laws.

Reservations booked directly through All Seasons Resort Lodging must be changed or cancelled by calling our reservations office at (888) 575-2775.

If you booked your reservation through another service or website (e.g. Expedia, VRBO), you must change your reservation with that service. Be aware, we do enforce a set of seasonal cancellation policies which may affect your reservation. Please consult your confirmation letter or the reservation policies portion of our FAQ for more information and the specific policy that corresponds to your reservation. Our Travel Protection Plan covers non-refundable lodging payments if your reservation must be cancelled or altered due to injury, sickness, death, travel delays, or other qualified Covered Events listed on the agreement.

Further information regarding our Travel Protection Plan is available on this page, in the FAQ, and on your confirmation email.

As the novel Coronavirus (COVID-19) presents itself in the United States, we all wonder how it will affect ourselves and our loved ones. Your safety and wellbeing is our top priority, and we encourage you to reach out with any questions or concerns that we haven’t addressed in the following resources:

Smart Vacations Amid COVID-19

• Park City COVID-19 FAQs and Resources »
• San Diego COVID-19 FAQs and Resources »
• Santa Fe COVID-19 FAQs and Resources »

A promotional rate is a replacement for our standard rate plan, offering lower prices than our usual nightly room rates. These special plans may be selected during the checkout process.

Promo codes are special, limited discounts—many of which can be stacked with our promotional rates for additional savings. Unlike a promotional rate, promo codes are generally not publicly available, and must be activated with a short input during the checkout process rather than chosen from a list of rates.

Our Travel Protection plan allows you to cancel your reservation and receive a full refund should any unforeseen event arise that impacts your vacation. For complete details and to purchase, please see the Travel Protection Plan page of our website for more information.

All Seasons Resort Lodging’s Lowest Rate Guarantee means you will always receive the lowest published internet rate for any of our properties when you book your vacation at www.allseasonsresortlodging.com.

If you find a lower rate anywhere on the internet for an All Seasons Resort Lodging property, we will match that rate and discount your All Seasons Resort Lodging stay an additional 10%!

If you find a lower rate on the internet, claims MUST be reported within 24 hours of making an All Seasons Resort Lodging reservation online at www.allseasonsresortlodging.com.

For more information and instructions on how to make a claim, click here.

For lost and found inquiries, please contact us here.

Check-in begins at 4 p.m. (local time). Check-out is at 11 a.m. (local time). If you are checking in after hours, specific instructions will be included in your pre-arrival email.

Rates are influenced by many factors, including season, demand, holidays, events, and more. Each night is adjusted separately and priced individually to accommodate for these factors.