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All Frequently Asked Questions2019-06-28T16:31:38-06:00

Frequently Asked Questions

Reservations

Can I book a reservation without a credit card?2019-07-11T15:55:28-06:00

No. A valid credit card is required to book all reservations.

Can I bring my pet?2019-06-28T16:27:25-06:00

In the interest of our guests, All Seasons Resort Lodging enforces a strict no-pet policy. Evidence of having pets in the unit will result in a $250 charge for sanitizing the unit.

A person with a disability has the right to be accompanied by a service animal, unless the service animal is a danger or nuisance to others as interpreted under the Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102.

Can I reserve a specific room?2019-07-30T15:50:30-06:00

Our rooms are sold by room type, not by individual unit. That said, however, we do our best to accommodate guest requests for specific units. We ultimately cannot guarantee availability of any given unit during your stay. Requested rooms may ultimately be unavailable due to prior occupancy, maintenance, renovations, conflicting scheduling, owner reservations, or other circumstances.

Can I smoke in my room or common areas?2019-07-11T15:56:46-06:00

All Seasons Resort Lodging accommodations are strictly non-smoking. You may not smoke in your lodging or in any of the property common areas. A $250 fine will be assessed for any evidence of smoking in your unit in order to sanitize your accommodations.

Do all units of the same type look the same?2019-07-11T15:56:31-06:00

No. Each of our condominiums, townhomes, and vacation residences are individually owned and decorated. Each unit has its own character, look, and atmosphere based on the tastes of our homeowners. While decor and furnishings are distinct from room to room, all units must satisfy our Quality Standards program in order to participate in our rental program.

Do you offer accessible accommodations?2019-07-11T15:55:02-06:00

We do not offer accessible accommodations at our properties.

How many beds of which kind are in each room?2019-07-30T16:15:15-06:00

Individual bedding configurations vary between units. Available bedding configurations for each room are listed on the unit type page. Scroll down or click the “Bedding” heading on the page to see all bedding combinations possible for your lodging.

You may request a particular combination for your reservation. We will do our best to accommodate your request, but we cannot guarantee a specific bedding configuration.

I didn’t receive a booking confirmation. What do I do?2019-07-11T15:55:49-06:00

If you booked your reservation directly with All Seasons Resort Lodging and did not receive a booking confirmation email, please contact our reservations team at (888) 575-2775.

If you booked your reservation through a third-party service like Expedia or VRBO, please contact the service with which you made your reservation for assistance.

Is parking available at the property?2019-07-11T15:56:54-06:00

All Seasons Resort Lodging offers complimentary parking at all of our properties. Due to space constraints, we are only able to guarantee one parking space per reservation. Additional parking may be available on a first come, first served basis.

Additional parking for properties near Park City Mountain Resort is available in the resort parking lots. Overnight parking costs $20 per vehicle, per night. Failure to comply with all parking restrictions may result in towing at the owner’s sole expense. All Seasons Resort Lodging will not be responsible for towed vehicles.

Is there a minimum length of stay requirement for my reservation?2019-07-30T16:17:50-06:00

The minimum length of stay requirement varies seasonally, but is usually two nights during periods of high demand. If you are unable to select a certain date range for your booking, it may be that the selected dates do not meet the minimum requirement for the season.

If you are unable to find availability for your desired dates, please contact our reservations team at (888) 575-2775. Our reservations experts will gladly assist you in making your booking.

Is WiFi available in my lodging?2019-07-11T15:55:17-06:00

Yes! Free WiFi is available to all of our guests across all of our properties.

What are the deposit and cancellation policies?2019-06-28T16:27:25-06:00

Deposit and cancellation policies depend on destination and dates of stay. Consult the tables below to determine the policies that apply for your particular reservation.

All payments will automatically be charged to the credit card on file on the due date. If all deposits or payments due are not received by the due dates, the reservation will be considered cancelled under the terms and conditions provided herein.

Because our reservations are carefully scheduled in advance, no partial refunds will be made for late arrivals or early departures.

San Diego

Dates of Stay Applicable Deposit and Cancellation Policies
April 1 – September 30 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full 30 days prior to arrival.

For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit.

For cancellations within 30 days of arrival, all payments will be forfeited.

October 1 – March 31 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full seven days prior to arrival.

For stays booked within seven days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and seven days of arrival forfeit the 20% deposit.

For cancellations within seven days of arrival, all payments will be forfeited.

†Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.

Park City

Dates of Stay Applicable Deposit and Cancellation Policies
April 1 – December 18 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full three days prior to arrival.

For stays booked within three days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and three days of arrival forfeit the 20% deposit.

For cancellations within three days of arrival, all payments will be forfeited.

January 6 – March 31 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full 30 days prior to arrival.

For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit.

For cancellations within 30 days of arrival, all payments will be forfeited.

December 19 – January 5

January 25 – February 2

A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full 60 days prior to arrival.

For stays booked within 60 days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and 60 days of arrival forfeit the 20% deposit.

For cancellations within 60 days of arrival, all payments will be forfeited.

†Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.

Santa Fe

Dates of Stay Applicable Deposit and Cancellation Policies
January 5 – June 30 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full three days prior to arrival.

For stays booked within three days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and three days of arrival forfeit the 20% deposit.

For cancellations within three days of arrival, all payments will be forfeited.

July 1 – September 30 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full 30 days prior to arrival.

For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit.

For cancellations within 30 days of arrival, all payments will be forfeited.

October 1 – December 18 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full three days prior to arrival.

For stays booked within three days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and three days of arrival forfeit the 20% deposit.

For cancellations within three days of arrival, all payments will be forfeited.

December 19 – January 6 A deposit of 20% of the total stay value is due 48 hours after the time of booking†.

The remaining balance is due in full 30 days prior to arrival.

For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking.

Cancellations made within 48 hours of initial booking are fully refundable†.

Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit.

For cancellations within 30 days of arrival, all payments will be forfeited.

†Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.

What do your full kitchens include?2019-06-28T16:27:25-06:00

Each unit with a fully-equipped kitchen includes the following items at a minimum. Depending on the individual unit and the size, there may be more equipment than is listed below.

Please contact the front desk with any further questions about available kitchen tools and appliances that may be in your unit.

  • Coffee Maker
  • Cooking Utensils
  • Cookware
  • Dishwasher
  • Eating Utensils
  • Glassware
  • Microwave
  • Oven
  • Refrigerator
  • Toaster
  • Bottle Opener
  • Corkscrew
  • Can Opener
What do your Quality Standards mean?2019-07-30T16:49:52-06:00

All Seasons Resort Lodging performs a thorough inspection of every detail of each residence we represent on a yearly basis. Undertaking these annual evaluations is part of our commitment to improving the service and satisfaction of our guests, as well as the rental return potential of our owners. We inspect every aspect of each home and inventory all items within the residence, grading the condition of each criterion against our standards—a system based on AAA ratings of 4-Diamond hotels.

All units in our rental program must pass a minimum quality threshold to remain eligible for rental. All properties that satisfy this rigorous requirement are designated as “standard”. Units which demonstrate exceptional quality, taste, and comfort are rated as “deluxe” accommodations. These beautiful lodgings are fit for even the most discerning traveler.

Standard Suites: Guests in a standard unit can expect clean and comfortable accommodations. While all units must pass our minimum standards program, older furnishings, décor, and amenities may be encountered.

Deluxe Suites: Enhance your stay by experiencing our deluxe-rated suites featuring upscale furnishing and fixtures, flat screen TVs in the living area and master bedroom, deluxe bedding, updated kitchens, and updated bathrooms.

What does the Reservation Fee cover?2019-09-11T12:46:25-06:00

Reservation fees have become standard practice in the vacation rental industry and are in place to help cover the costs associated with the reservation process. A 6.7%* charge of gross lodging cost is included in the total of your reservation. This fee helps us to offset the costs associated with credit card processing, operating our call center, and our online booking engine.

A 3%* charge of gross lodging cost is included in the reservation fee as Accidental Damage Protection. Your reservation is protected against common mishaps and minor damage so you can focus on what’s important—enjoying your vacation! Visit our Accidental Damage Protection page to learn more.

*Taxed at the current rate in accordance with city, county, and state laws.

What if I need to change or cancel my reservation?2019-09-10T08:44:18-06:00

Reservations booked directly through All Seasons Resort Lodging must be changed or cancelled by calling our reservations office at (888) 575-2775.

If you booked your reservation through another service or website (e.g. Expedia, VRBO), you must change your reservation with that service. Be aware, we do enforce a set of seasonal cancellation policies which may affect your reservation. Please consult your confirmation letter or the reservation policies portion of our FAQ for more information and the specific policy that corresponds to your reservation. Our Travel Protection Plan covers non-refundable lodging payments if your reservation must be cancelled or altered by unexpected resort closures, injury, sickness, death, travel delays, or other qualified Covered Events listed on the agreement.

Further information regarding our Travel Protection Plan is available on this page, in the FAQ, and on your confirmation email.

What is the difference between a promotional rate and a promo code?2019-07-30T16:22:33-06:00

A promotional rate is a replacement for our standard rate plan, offering lower prices than our usual nightly room rates. These special plans may be selected during the checkout process.

Promo codes are special, limited discounts—many of which can be stacked with our promotional rates for additional savings. Unlike a promotional rate, promo codes are generally not publicly available, and must be activated with a short input during the checkout process rather than chosen from a list of rates.

What is the difference between a standard and a deluxe room?2019-07-30T16:57:20-06:00

Guests in a standard unit can expect clean and comfortable accommodations. While all units must pass our Quality Standards program, older furnishings, décor, and amenities may be encountered. Our deluxe-rated suites feature upscale furnishing and fixtures, flat screen TVs in the living area and master bedroom, deluxe bedding, updated kitchens, updated bathrooms, and complimentary concierge services.

What is the Travel Protection Plan?2019-07-11T15:55:56-06:00

A 7%* charge of gross lodging cost, including tax, can be added to your reservation within 48 hours of making the reservation. This fee covers you, should any unforeseen event arise that impacts your vacation. For complete details, please see the Travel Protection Plan page of our website for more information.

What is your Lowest Rate Guarantee?2019-07-30T16:29:54-06:00

All Seasons Resort Lodging’s Lowest Rate Guarantee means you will always receive the lowest published internet rate for any of our properties when you book your vacation at www.allseasonsresortlodging.com.

If you find a lower rate anywhere on the internet for an All Seasons Resort Lodging property, we will match that rate and discount your All Seasons Resort Lodging stay an additional 10%!

If you find a lower rate on the internet, claims MUST be reported within 24 hours of making an All Seasons Resort Lodging reservation online at www.allseasonsresortlodging.com.

For more information and instructions on how to make a claim, click here.

What should I do if I lost or forgot something in my room?2019-06-28T16:27:25-06:00

For lost and found inquiries, please contact us here.

What time is check-in / check-out?2019-07-11T12:44:42-06:00

Check-in begins at 4 p.m. (local time). Check-out is at 11 a.m. (local time). If you are checking in after hours, specific instructions will be included in your pre-arrival email.

Why do rates vary from night to night?2019-07-11T15:53:27-06:00

Rates are influenced by many factors, including season, demand, holidays, events, and more. Each night is adjusted separately and priced individually to accommodate for these factors.

Vacation Property Management

How much will my home make in your rental program?2019-06-28T11:18:03-06:00

Through rate optimization strategies, aggressive marketing, and superior service, we are able to keep rooms full of happy guests at outstanding rates, even when the market is struggling to hold onto travelers. Tell us a little about your home and we’ll get back to you with an estimate!