Frequently Asked Questions
Reservations
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No. A valid credit card is required to book all reservations.
In the interest of our guests, All Seasons Resort Lodging enforces a strict no-pet policy. Evidence of having pets in the unit will result in a $250 charge for sanitizing the unit.
A person with a disability has the right to be accompanied by a service animal, unless the service animal is a danger or nuisance to others as interpreted under the Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102.
Our rooms are sold by room type, not by individual unit. That said, however, we do our best to accommodate guest requests for specific units. We ultimately cannot guarantee availability of any given unit during your stay. Requested rooms may ultimately be unavailable due to prior occupancy, maintenance, renovations, conflicting scheduling, owner reservations, or other circumstances.
All Seasons Resort Lodging accommodations are strictly non-smoking. You may not smoke in your lodging or in any of the property common areas. A $250 fine will be assessed for any evidence of smoking in your unit in order to sanitize your accommodations.
No. Each of our condominiums, townhomes, and vacation residences are individually owned and decorated. Each unit has its own character, look, and atmosphere based on the tastes of our homeowners. While decor and furnishings are distinct from room to room, all units must satisfy our Quality Standards program in order to participate in our rental program.
We do not offer accessible accommodations at our properties.
Individual bedding configurations vary between units. Available bedding configurations for each room are listed on the unit type page. Scroll down or click the “Bedding” heading on the page to see all bedding combinations possible for your lodging.
You may request a particular combination for your reservation. We will do our best to accommodate your request, but we cannot guarantee a specific bedding configuration.
If you booked your reservation directly with All Seasons Resort Lodging and did not receive a booking confirmation email, please contact our reservations team at (888) 575-2775.
If you booked your reservation through a third-party service like Expedia or VRBO, please contact the service with which you made your reservation for assistance.
All Seasons Resort Lodging offers complimentary parking at all of our properties. Due to space constraints, we are only able to guarantee one parking space per reservation. Additional parking may be available on a first come, first served basis.
Additional parking for properties near Park City Mountain Resort is available in the resort parking lots. Overnight parking costs $20 per vehicle, per night. Failure to comply with all parking restrictions may result in towing at the owner’s sole expense. All Seasons Resort Lodging will not be responsible for towed vehicles.
The minimum length of stay requirement varies seasonally, but is usually two nights during periods of high demand. If you are unable to select a certain date range for your booking, it may be that the selected dates do not meet the minimum requirement for the season.
If you are unable to find availability for your desired dates, please contact our reservations team at (888) 575-2775. Our reservations experts will gladly assist you in making your booking.
Yes! Free WiFi is available to all of our guests across all of our properties.
Deposit and cancellation policies depend on destination and dates of stay. Consult the tables below to determine the policies that apply for your particular reservation.
All payments will automatically be charged to the credit card on file on the due date. If all deposits or payments due are not received by the due dates, the reservation will be considered cancelled under the terms and conditions provided herein.
Because our reservations are carefully scheduled in advance, no partial refunds will be made for late arrivals or early departures.
San Diego
| Dates of Stay | Applicable Deposit and Cancellation Policies |
|---|---|
| April 1 – September 30 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full 30 days prior to arrival. For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit. For cancellations within 30 days of arrival, all payments will be forfeited. |
| October 1 – March 31 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full seven days prior to arrival. For stays booked within seven days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and seven days of arrival forfeit the 20% deposit. For cancellations within seven days of arrival, all payments will be forfeited. |
†Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.
Park City
| Dates of Stay | Applicable Deposit and Cancellation Policies |
|---|---|
| April 1 – December 18 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full three days prior to arrival. For stays booked within three days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and three days of arrival forfeit the 20% deposit. For cancellations within three days of arrival, all payments will be forfeited. |
| January 6 – March 31 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full 30 days prior to arrival. For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit. For cancellations within 30 days of arrival, all payments will be forfeited. |
| December 19 – January 5
January 25 – February 2 |
A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full 60 days prior to arrival. For stays booked within 60 days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and 60 days of arrival forfeit the 20% deposit. For cancellations within 60 days of arrival, all payments will be forfeited. |
†Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.
Santa Fe
| Dates of Stay | Applicable Deposit and Cancellation Policies |
|---|---|
| January 5 – June 30 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full three days prior to arrival. For stays booked within three days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and three days of arrival forfeit the 20% deposit. For cancellations within three days of arrival, all payments will be forfeited. |
| July 1 – September 30 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full 30 days prior to arrival. For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit. For cancellations within 30 days of arrival, all payments will be forfeited. |
| October 1 – December 18 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full three days prior to arrival. For stays booked within three days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and three days of arrival forfeit the 20% deposit. For cancellations within three days of arrival, all payments will be forfeited. |
| December 19 – January 6 | A deposit of 20% of the total stay value is due 48 hours after the time of booking†.
The remaining balance is due in full 30 days prior to arrival. For stays booked within 30 days of the arrival date, full payment is required 48 hours after the time of booking. Cancellations made within 48 hours of initial booking are fully refundable†. Cancellations between 48 hours of booking and 30 days of arrival forfeit the 20% deposit. For cancellations within 30 days of arrival, all payments will be forfeited. |
†Bookings made within 48 hours of the time of stay must be paid in full at the time of booking and are fully nonrefundable.
Each unit with a fully-equipped kitchen includes the following items at a minimum. Depending on the individual unit and the size, there may be more equipment than is listed below.
Please contact the front desk with any further questions about available kitchen tools and appliances that may be in your unit.
- Coffee Maker
- Cooking Utensils
- Cookware
- Dishwasher
- Eating Utensils
- Glassware
- Microwave
- Oven
- Refrigerator
- Toaster
- Bottle Opener
- Corkscrew
- Can Opener
All Seasons Resort Lodging performs a thorough inspection of every detail of each residence we represent on a yearly basis. Undertaking these annual evaluations is part of our commitment to improving the service and satisfaction of our guests, as well as the rental return potential of our owners. We inspect every aspect of each home and inventory all items within the residence, grading the condition of each criterion against our standards—a system based on AAA ratings of 4-Diamond hotels.
All units in our rental program must pass a minimum quality threshold to remain eligible for rental. All properties that satisfy this rigorous requirement are designated as “standard”. Units which demonstrate exceptional quality, taste, and comfort are rated as “deluxe” accommodations. These beautiful lodgings are fit for even the most discerning traveler.
Standard Suites: Guests in a standard unit can expect clean and comfortable accommodations. While all units must pass our minimum standards program, older furnishings, décor, and amenities may be encountered.
Deluxe Suites: Enhance your stay by experiencing our deluxe-rated suites featuring upscale furnishing and fixtures, flat screen TVs in the living area and master bedroom, deluxe bedding, updated kitchens, and updated bathrooms.
Reservation fees have become standard practice in the vacation rental industry and are in place to help cover the costs associated with the reservation process. A 6.7%* charge of gross lodging cost is included in the total of your reservation. This fee helps us to offset the costs associated with credit card processing, operating our call center, and our online booking engine.
A 3%* charge of gross lodging cost is included in the reservation fee as Accidental Damage Protection. Your reservation is protected against common mishaps and minor damage so you can focus on what’s important—enjoying your vacation! Visit our Accidental Damage Protection page to learn more.
*Taxed at the current rate in accordance with city, county, and state laws.
Reservations booked directly through All Seasons Resort Lodging must be changed or cancelled by calling our reservations office at (888) 575-2775.
If you booked your reservation through another service or website (e.g. Expedia, VRBO), you must change your reservation with that service. Be aware, we do enforce a set of seasonal cancellation policies which may affect your reservation. Please consult your confirmation letter or the reservation policies portion of our FAQ for more information and the specific policy that corresponds to your reservation. Our Travel Protection Plan covers non-refundable lodging payments if your reservation must be cancelled or altered by unexpected resort closures, injury, sickness, death, travel delays, or other qualified Covered Events listed on the agreement.
Further information regarding our Travel Protection Plan is available on this page, in the FAQ, and on your confirmation email.
A promotional rate is a replacement for our standard rate plan, offering lower prices than our usual nightly room rates. These special plans may be selected during the checkout process.
Promo codes are special, limited discounts—many of which can be stacked with our promotional rates for additional savings. Unlike a promotional rate, promo codes are generally not publicly available, and must be activated with a short input during the checkout process rather than chosen from a list of rates.
Guests in a standard unit can expect clean and comfortable accommodations. While all units must pass our Quality Standards program, older furnishings, décor, and amenities may be encountered. Our deluxe-rated suites feature upscale furnishing and fixtures, flat screen TVs in the living area and master bedroom, deluxe bedding, updated kitchens, updated bathrooms, and complimentary concierge services.
A 7%* charge of gross lodging cost, including tax, can be added to your reservation within 48 hours of making the reservation. This fee covers you, should any unforeseen event arise that impacts your vacation. For complete details, please see the Travel Protection Plan page of our website for more information.
All Seasons Resort Lodging’s Lowest Rate Guarantee means you will always receive the lowest published internet rate for any of our properties when you book your vacation at www.allseasonsresortlodging.com.
If you find a lower rate anywhere on the internet for an All Seasons Resort Lodging property, we will match that rate and discount your All Seasons Resort Lodging stay an additional 10%!
If you find a lower rate on the internet, claims MUST be reported within 24 hours of making an All Seasons Resort Lodging reservation online at www.allseasonsresortlodging.com.
For more information and instructions on how to make a claim, click here.
For lost and found inquiries, please contact us here.
Check-in begins at 4 p.m. (local time). Check-out is at 11 a.m. (local time). If you are checking in after hours, specific instructions will be included in your pre-arrival email.
Rates are influenced by many factors, including season, demand, holidays, events, and more. Each night is adjusted separately and priced individually to accommodate for these factors.
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Through rate optimization strategies, aggressive marketing, and superior service, we are able to keep rooms full of happy guests at outstanding rates, even when the market is struggling to hold onto travelers. Tell us a little about your home and we’ll get back to you with an estimate!