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All Frequently Asked Questions

  • Can I book a reservation without a credit card?

    No. A valid credit card is required to book all reservations.

  • Can I book on Vrbo on Airbnb?

    Yes! Almost all of our units are on Vrbo (not Airbnb). Please call our reservation department at 888-667-2775 for more information.

  • Can I bring my pet?

    In the interest of our guests, All Seasons Resort Lodging enforces a strict no-pet policy. Evidence of having pets in the unit will result in a $250 charge per night for sanitizing the unit.

    A person with a disability has the right to be accompanied by a service animal, unless the service animal is a danger or nuisance to others as interpreted under the Americans with Disabilities Act of 1990, 42 U.S.C. Sec. 12102.

  • Can I reserve a specific room?

    Our rooms are sold by room type, not by individual unit. That said, however, we do our best to accommodate guest requests for specific units. We ultimately cannot guarantee availability of any given unit during your stay. Requested rooms may ultimately be unavailable due to prior occupancy, maintenance, renovations, conflicting scheduling, owner reservations, or other circumstances.

  • Can I smoke in my room or common areas?

    All Seasons Resort Lodging accommodations are strictly non-smoking. You may not smoke in your lodging or in any of the property common areas. A fine of $250 per night will be assessed for any evidence of smoking in your unit in order to sanitize your accommodations.

  • Do all units of the same type look the same?

    No. Each of our condominiums, townhomes, and vacation residences are individually owned and decorated. Each unit has its own character, look, and atmosphere based on the tastes of our homeowners. While decor and furnishings are distinct from room to room, all units must satisfy our Quality Standards program in order to participate in our rental program.

  • Do children stay free?

    Yes! While unaccompanied minors cannot check in at our properties, children are welcome to stay in all accommodations. In addition to our standard bedding, some units may be able to accommodate additional guests via rollaway beds, air mattresses, or cribs. Check with guest services before your trip to verify availability.

  • Do you offer accessible accommodations?

    We do not offer accessible accommodations at our properties.

  • Do you offer long-term rentals at Quail Run in Santa Fe?

    We do! You can learn more about our long-term rental offerings by calling our on-site team at 505-986-2291.

  • How many beds of which kind are in each room?

    Individual bedding configurations vary between units. Available bedding configurations for each room are listed on the unit type page. Scroll down or click the “Bedding” heading on the page to see all bedding combinations possible for your lodging.

    You may request a particular combination for your reservation. We will do our best to accommodate your request, but we cannot guarantee a specific bedding configuration.

  • I didn't receive a booking confirmation. What do I do?

    If you booked your reservation directly with All Seasons Resort Lodging and did not receive a booking confirmation email, please contact our reservations team at (888) 575-2775.

    If you booked your reservation through a third-party service like Expedia or VRBO, please contact the service with which you made your reservation for assistance.

  • Is parking available at the property?

    All Seasons Resort Lodging offers complimentary parking at all of our properties. Due to space constraints, we are only able to guarantee one parking space per reservation. Additional parking may be available on a first come, first served basis.

    Failure to comply with all parking restrictions may result in towing at the owner’s sole expense. All Seasons Resort Lodging will not be responsible for towed vehicles.

  • Is there a minimum length of stay requirement for my reservation?

    The minimum length of stay requirement varies seasonally, but is usually two nights during periods of high demand. If you are unable to select a certain date range for your booking, it may be that the selected dates do not meet the minimum requirement for the season.

    If you are unable to find availability for your desired dates, please contact our reservations team at (888) 575-2775. Our reservations experts will gladly assist you in making your booking.

  • Is WiFi available in my lodging?

    Yes! Free WiFi is available to all of our guests across all of our properties.

  • What are the deposit and cancellation policies?
  • What do your full kitchens include?

    Each unit with a fully-equipped kitchen includes the following items at a minimum. Depending on the individual unit and the size, there may be more equipment than is listed below.

    Please contact guest services with any further questions about available kitchen tools and appliances that may be in your unit.

    • Coffee Maker
    • Cooking Utensils
    • Cookware
    • Dishwasher
    • Eating Utensils
    • Glassware
    • Microwave
    • Oven
    • Refrigerator
    • Toaster
    • Bottle Opener
    • Corkscrew
    • Can Opener

  • What do your Quality Standards mean?

    All Seasons Resort Lodging performs a thorough inspection of every detail of each residence we represent on a yearly basis. Undertaking these annual evaluations is part of our commitment to improving the service and satisfaction of our guests, as well as the rental return potential of our owners. We inspect every aspect of each home and inventory all items within the residence, grading the condition of each criterion against our standards—a system based on AAA ratings of 4-Diamond hotels.

    All units in our rental program must pass a minimum quality threshold to remain eligible for rental. All properties that satisfy this rigorous requirement are designated as “standard”. Units which demonstrate exceptional quality, taste, and comfort are rated as “deluxe” accommodations. These beautiful lodgings are fit for even the most discerning traveler.

    Standard: Units with a standard rating provide guests with the comforts of home and all the essentials for a restful stay. These units may have older furnishings, décor, and amenities.

    Deluxe: Units with a deluxe rating consistently receive positive guest feedback. These units look attractive, represent current interior design styles, and are well coordinated throughout.

  • What does the Reservation Fee cover?

    Reservation fees have become standard practice in the vacation rental industry and are in place to help cover the costs associated with the reservation process. Our 12.7%* reservation fee helps us to offset the costs associated with operating our call center, and our online booking engine as well as providing our guests with Accidental Damage Protection.

    *Taxed at the current rate in accordance with city, county, and state laws.

  • What if I need to change or cancel my reservation?

    Reservations booked directly through All Seasons Resort Lodging must be changed or cancelled by calling our reservations office at (888) 575-2775.

    If you booked your reservation through another service or website (e.g. Expedia, VRBO), you must change your reservation with that service. Be aware, we do enforce a set of seasonal cancellation policies which may affect your reservation. Please consult your confirmation letter or the reservation policies portion of our FAQ for more information and the specific policy that corresponds to your reservation. Our Travel Protection Plan covers non-refundable lodging payments if your reservation must be cancelled or altered due to injury, sickness, death, travel delays, or other qualified Covered Events listed on the agreement.

    Further information regarding our Travel Protection Plan is available on this page, in the FAQ, and on your confirmation email.

  • What is All Seasons Resort Lodging doing to prevent the spread of COVID-19?

    As the novel Coronavirus (COVID-19) presents itself in the United States, we all wonder how it will affect ourselves and our loved ones. Your safety and wellbeing is our top priority, and we encourage you to reach out with any questions or concerns that we haven’t addressed in the following resources:

    Smart Vacations Amid COVID-19

    Like most vacation rental companies, we briefly closed our doors amid the COVID-19 pandemic to ensure the safety of our guests, communities and staff. We used the opportunity to improve our judicious cleaning standards and safety protocols, and are pleased to welcome you back to our vacation condos and homes in Park City, Santa Fe and San Diego! Learn how to navigate your upcoming vacation in the new normal with our guide to Smart Vacations with All Seasons Resort Lodging »

  • What is the difference between a promotional rate and a promo code?

    A promotional rate is a replacement for our standard rate plan, offering lower prices than our usual nightly room rates. These special plans may be selected during the checkout process.

    Promo codes are special, limited discounts—many of which can be stacked with our promotional rates for additional savings. Unlike a promotional rate, promo codes are generally not publicly available, and must be activated with a short input during the checkout process rather than chosen from a list of rates.

  • What is the difference between a standard and a deluxe room?

    Units with a standard rating provide guests with the comforts of home and all the essentials for a restful stay. These units may have older furnishings, décor, and amenities. Units with a deluxe rating consistently receive positive guest feedback. These units look attractive, represent current interior design styles, and are well coordinated throughout.

  • What is the Travel Protection Plan?

    Our Travel Protection plan allows you to cancel your reservation and receive a full refund should any unforeseen event arise that impacts your vacation. For complete details and to purchase, please see the Travel Protection Plan page of our website for more information.

  • What is your Lowest Rate Guarantee?

    All Seasons Resort Lodging’s Lowest Rate Guarantee means you will always receive the lowest published internet rate for any of our properties when you book your vacation at www.allseasonsresortlodging.com.

    If you find a lower rate anywhere on the internet for an All Seasons Resort Lodging property, we will match that rate and discount your All Seasons Resort Lodging stay an additional 10%!

    If you find a lower rate on the internet, claims MUST be reported within 24 hours of making an All Seasons Resort Lodging reservation online at www.allseasonsresortlodging.com.

    For more information and instructions on how to make a claim, click here.

  • What should I do if I lost or forgot something in my room?
  • What time is check-in / check-out

    Check-in begins at 4 p.m. (local time). Check-out is at 11 a.m. (local time). If you are checking in after hours, specific instructions will be included in your pre-arrival email.

  • What to expect during your stay?

    Travel looks a little bit different in the age of COVID-19, but we’re here to help things feel a little more normal with the perfect basecamp for your getaway. When you stay in an All Seasons Resort Lodging vacation rental, you can rest easy knowing that we’re taking extra precautions to keep you and your loved ones safe. Read through the following information to prepare for your upcoming stay.

  • Which of your Park City rentals have air conditioning?

    Park City’s high elevation provides cool summer nights and air conditioning is not found in all rentals. Check the list below to check whether your rental is guaranteed to have air conditioning.

    Most of our Park City vacation rentals are equipped with air conditioning. All units at the following properties are equipped with air conditioning:

    At some of our properties, certain units are not guaranteed to be equipped with air conditioning. The following unit types are not guaranteed to have air conditioning:

  • Why do rates vary from night to night?

    Rates are influenced by many factors, including season, demand, holidays, events, and more. Each night is adjusted separately and priced individually to accommodate for these factors.

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