Reservation & Cancellation Policy
Clear, transparent policies to help you plan your vacation with confidence.
We’re committed to making your booking experience simple and worry-free.
Protect Your Investment
Add Trip Protection for peace of mind. Cancel for any reason and receive a full refund
(minus the protection fee). Coverage includes cancellations due to illness, weather, work emergencies, and more.
Park City & Santa Fe Policy
Santa Fe
At Booking
20% deposit required at time of reservation
Final Payment
Remaining balance (80%) due 14 days before arrival
Cancellation & Refund Schedule
14+ days before arrival: 100% refund
7–13 days before arrival: 50% refund
Less than 7 days before arrival: No refund (0%)
(unless Trip Protection purchased)
Standard Policy
Idaho
Mexico
At Booking
20% deposit required at time of reservation
Cancellation Grace Period
First 48 hours: Full refund of deposit
After 48 hours: Deposit is non-refundable
(unless Trip Protection purchased)
Final Payment
Remaining balance (80%) due 30 days before arrival
Late Cancellation Policy
Cancellations made less than 30 days before arrival = forfeit full payment amount
(unless Trip Protection purchased)
Key Differences by Location
| Policy Detail | Park City | Santa Fe | Standard Locations |
|---|---|---|---|
| Locations | Park City | Santa Fe | San Diego, Idaho, Mexico |
| Deposit Required | 20% at booking | 20% at booking | 20% at booking |
| Refund Schedule |
100% (14+ days) 50% (7–13 days) 0% (under 7 days) |
100% (14+ days) 50% (7–13 days) 0% (under 7 days) |
Full refund within first 48 hours of booking only |
| Final Payment Due | 14 days before arrival | 14 days before arrival | 30 days before arrival |
| Late Cancellation | Under 7 days = full forfeit* | Under 7 days = full forfeit* | Less than 30 days = full forfeit* |
| * Trip Protection allows cancellation for any reason with full refund (minus protection fee) | |||
Important Information
Payment Schedule
All deposits and final payments are processed automatically. You’ll receive email reminders before your final payment is due.
Secure Transactions
All payments are processed through secure, encrypted payment systems. Your financial information is always protected.
Questions?
Our team is here to help! Contact us if you have questions about our policies or need to modify your reservation.
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